Enhance Your Sales and Support With Incredible Chatbot Features

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Custom Bots development services have drastically revolutionized the customer support industry and have improved the overall customer experience. 


Chatbots use automation to answer the basic customer queries thus reducing phone time. This reduces the burden on employees and they can focus on more complex tasks or address more complicated customer requirements. This means that Chatbots help you and your employees to have more time providing a better and less rushed customer experience.

 

                                                     


Note that 80% of the standard questions can be answered via Chatbots. Imagine how much time it saves for you and your employees. They also have the ability to gain valuable customer insights for your business and also to pre-qualify support tickets. 


In a 2017 online retail situation, 34% of the consumers preferred to communicate with artificial intelligence. Now, you might be wondering what’s the reason for this? Well, Chatbots provide instant solutions to issues that paliate consumer’s desire for immediate gratification. 


Consumers wish to have the information they need right away and this is what Chatbots deliver. When it comes to reliable and prompt service, bots happen to be the best. They are always available and are programmed so as to answer commonly asked queries immediately. 


Must-Have Chatbot Features in 2021


  • Conversational Maturity

  • Trainable Intelligence

  • Easy Omnichannel Deployment

  • Rich Contextual History

  • Extensible Integrations

  • Personalized Conversation

  • Analytics and Reporting Tools

  • Language Models

  • Data Security and Privacy


Final Thoughts 

So these were some of the remarkable features of Chatbots which makes it a preferable human replacement for customer support. Hope this gives you an insight into the potential of custom bots development services. 

Location: United States

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